General Definitions
Administrator means the person within the user organisation that is responsible for the running any of the solutions delivered by PayTorque.
Company means PayTorque Pty Limited, PayTorque Limited, (PayTorque), privately held limited liability companies registered in Australia and New Zealand respectively. These companies are part of the OfficeTorque group of companies. For further information about OfficeTorque please refer here. www.officetorque.com
Customer means You and includes Your employees, consultants, representatives and agents
Data means any data and information entered by you or transferred to the Service via any synchronising software.
GDPR (General Data Protection Regulation) means the new European Data Security Standards effective May 2018. (For further information refer: www.PayTorquePayments.com/gdpr-policy )
Invited Users means users of the Service that You authorise to have access to the Service.
Organisation / Customer means the entity that contracts to use the Service from PayTorque.
Product / Service / Software means PayTorque or any other products or services provided by PayTorque, directly or indirectly via partners, and the functions and deliverables provided to you via the Websites by way of a service subscription or software license. The terms Service and Software mean the same.
Websites / Platforms means the internet website at the domain www.PayTorque.com or any other site operated by PayTorque.
User / You / Your means You and includes Your employees, consultants, representatives and agents.
Collection and use of Personal and Organisational Information
PayTorque is committed to protecting information and respecting your privacy. By providing us with your personal information or your continued used of our products, services, websites or associated services you provide unconditional consent to us collecting, storing, using and disclosing your personal information in a manner set out in this Privacy Policy.
In order to use the PayTorque services, we may obtain and hold information as necessary relating to you, your business and your clients.
Depending on the service you wish to use, the types of personal information we collect may include but not be limited to:
If you choose not to provide the information required, we may be restricted in our ability to provide services to you.
If you provide information (including personal information) of other individuals or third parties to us, you must have express consent of such individual or third party to provide such information to us and for us to use such information for the purposes disclosed in this Privacy Statement.
We do not collect sensitive information in the normal course of business and nor do we collect unsolicited personal information.
Use and Disclosure of Information
PayTorque will only use your personal information for the purpose for which it was provided, and in accordance with law. We will not disclose it to other organisations except where necessary to provide our services or if required by law.
We may also check some information provided by you with applicable databases administered by responsible officials from the Australian or New Zealand Governments.
We may disclose your information to third parties that verify the accuracy of information you provide for the purposes of our customer due diligence and credit checking requirements.
Third Party Partners
In order to deliver our wide range of payment processing services, PayTorque has partnered with a variety of third party service providers. When you sign up for PayTorque services, we may share your information, as necessary, to the appropriate third party to provide their service.
PayTorque does not share any information with third parties for any unknown or unrelated uses. These third parties are prohibited from using your personally identifiable information for any other purpose.
GDPR (GENERAL DATA PROTECTION REGULATIONS)
PayTorque’s data privacy policies and procedures are aligned to accommodate the GDPR regulations for the EU, which came into effect in May 2018. (Find out more at www.PayTorquePayments.com/gdpr-policy )
Data Security
At PayTorque, we are committed to providing best practice systems and procedures to maximise the security of our Customers’ data.
We employ a variety of security measures, which, depending on the service or platform you are using, includes, but is not limited to:
Refer to our Data Security Policy for further details. http://www.paytorquepayments.com/data-security-policy )
Use of cookies & other technologies
We collect information from your visits to our websites through the use of cookies. Cookies allow us to:
You can turn off cookies in your browser but this may impact on your ability to take full advantage of the website’s features.
Testimonials
We may at times post customer testimonials on our website which may contain personally identifiable information such as your name. If so, we will first obtain your consent prior to posting the testimonial. If at any time you feel that you no longer wish to have your testimonial posted on the site, you can request for it to be removed by emailing us at cutomersupport@PayTorque.com.
Legal Obligations
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Access to collected data
If your personally identifiable information changes, or if you no longer desire our service, you may request to correct, update, delete or deactivate it by emailing our Customer Support Team at customersupport@paytorque.com or by contacting us by telephone.
Your Obligations
You represent, warrant and undertake that when using the Service you will at all times comply with all applicable local and international laws including but not limited to those relating to privacy and the processing of personal data and other information, including the requirements detailed in the GDPR. (Find out more at www.PayTorquePayments.com/gdpr-policy )
You agree to promptly comply with any request from us requiring you to amend, transfer and/or delete any information recorded by you on our Service. You agree to indemnify us and keep us indemnified and defend us at your own expense against all costs, claims, damages or expenses incurred by us or for which the we may become liable due to any failure by you (or your employees or agents where applicable) to comply with your obligations under this Privacy Policy.
Privacy enquiry / complaints process
If you wish to enquire or complain about how we have handled your personal information, please provide full details of your complaint and any supporting documentation by e-mail to The Data Protection Officer at cutomersupport@PayTorque.com.
We will consider the enquiry/complaint and endeavour to provide:
Changes to these policies
This policy may be updated from time to time.
We reserve the right to change this policy at any time and any amended policy will be posted on our Website at www.PayTorquePayments.com/privacy-policy Changes will take effect immediately once they are published on this website. Please check this Privacy Statement regularly for modifications and updates. If you continue to use our products and services, website and associated services or if you provide any personal information after we post changes to the Privacy Statement, this will indicate your acceptance of any such changes.
Questions regarding this policy are welcomed and should be forwarded by email to customersupport@PayTorque.com
This Policy was last updated 1 July 2020
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PayTorque is part of the OfficeTorque Group